At Lotus Cappadocia Travel, we strive to provide the best experience for our customers. However, we understand that plans can change. Below is our cancellation policy to ensure transparency and ease in your booking process:
1. *Tours and Activities:*
– *30 days or more* before the scheduled tour: Full refund.
– *15-29 days* before the scheduled tour: 80% refund.
– *14 days or less*: 65% of the total booking will be charged.
2. *Transfers:*
– *10 days or more* before the scheduled transfer: Full refund.
– *9 days or less*: 50% of the transfer fee will be charged.
3. *Accommodation Bookings:*
– *For 1-9 people:*
– *15 days or more*: Full refund.
– *8-14 days*: 80% refund.
– *7 days or less*: 50% refund.
– *For 10 or more people:*
– *25 days or more*: Full refund.
– *12-24 days*: 90% refund.
– *11 days or less*: 75% of the total fee will be charged.
4. *Weather-related or Unforeseen Changes:*
– In case of weather or unforeseen circumstances affecting the activity, we may reschedule or provide a full refund.
5. *Refund Process:*
– Refunds will be processed within 7-10 business days and issued through the same payment method used for the booking.